After calling Sky today to switch my broadband service to them and find out about the bundle deals they have on TV I was connected to Shazia. Shazia walked through my options (which were all cheaper that my current provider - and better in terms of speed and range of tv) and I decided to proceed. She did it all, including the switch from old provider, all my current subscriptions and setting up an engineer visit). There were technical difficulties in the call centre that day which meant we had to finish the call but she promised to call me back and did. The whole thing was simple, straightforward and involved minimal effort on my part. Its a 10 out of 10 to Shazia for her friendliness and exemplary customer service. Thank you!
