On Tuesday I rang Sky CS for the fifth time in two weeks to get a grievance sorted. I was in the mind set of cancelling my Sky subscription and moving to Virgin. At this point I had spoken to five CS staff plus the guy who originally sold me the Sky Glass package.
I got through to CS give my details, the guy asked for two minutes so he could read my notes. He read the notes and OMG he came back on and was great. He apologised for the shocking service I had received raised a complaint, explained what he was going to do rectify thebproblems i had, time line involved and a promise he would deal with this personally. I was sceptical as I had heard this five times before with no call backs and no follow up action.
While I was on the phone I got an email with the complaint number. This was at 0940. After twenty minutes we hung up, with a promise he would ring back the next day. Still sceptical I thought "lets see how this goes"
At 1700 Tuesday afternoon he rang back informed me he had sorted the billing issue, had a manager listen to the sale call and they had found in.my favour, I had been miss sold the sky glass nd he rectified the problems I was having and sent the second glass puck out.
Seven hours start to finish this guy sorted everything out that five other CS Staff hadn't bothered doing.
The stress and anger of the previous two weeks forgotten about because one person did their job right. Did his job exceptionally right.
So thank you so much. I hope this little note of thanks finds it's way to his and his managers in box because he should be reconsider for his work. It was excellent.
Tony Gibson a very grateful customer
