I want to send my thanks and appreciation to the lady on the phone earlier today (11/03/24) from the cancellation team. After 3 weeks of chasing and speaking to no end of employees at sky from all different teams my account has finally been updated to reflect my contract. Every employee (at least 3) I spoke to wrote notes on my account and said a manager would have to amend the details but after x amount of working days my contract details wouldnt change.
Unfortunately I didnt catch the employees name but I do have her work identification number (Removed). Again I would like to thank this employee as well as her manager. I hope they recieve this message as well as any appraisal benefits they could be entiltled to for outstanding customer service.
Moderator note: Removed identifiable details
