Re: Engineer Visit - Scott - Status changed to: Mission Accomplished

I had a persistent issue with the speeds at my address. These had become apparent when I moved to the address nearly 2 years ago and my previous provider, Vodafone was of no help whatsoever. When checking speeds, the advertised speeds seemed to be what we were getting at the address, however, after looking into the issue and doing a bit of research it became apparent the issue was potentially due to the phone line box at the property possibly being about 20 years old. Scott came to visit to see if in fact this was the issue and promptly agreed this was most likely the cause of the issue as he could verify the speeds, even when devices were connected directly by ethernet cable to the router, were nowhere near what they were supposed to be. It became impossible to do something as simple as watching live tv. He changed the phone line wall box to a modern one, changed the router in case this was also a contributing factor. I tested the connection then and the problem seemed like it persisted, i say seeemed because after being out running errands for 2 hours I came back and all was well. The speed we are supposed to be getting in reality now works as it should and everything is lightning fast. To Scott I want to say a massive thank you for all his time, kindness and professionalism as I could tell he left somewhat disappointed  and puzzled as it seemed at the time all his work had been to no avail. Please give him my sincere thanks as he is the main reason I will be staying with Sky for the good impression caused on the visit, and the genuine interest in resolving the issue. Reassure him his work was completely fine and we now enjoy the speeds we are supposed to. Thank you Scott.

Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hey @HelderReis 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.





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