I just phoned regarding broadband issues that we have been having for a number of days. I got through to Dimitri. He was extremely helpful and polite. He was knowledgeable and knew exactly what he was doing and how to tackle the problem we were having. Normally calling any company with issues is stressful, but Dimitri made it easy and he deserves recognition for the amazing job that he did and how nice he was to me. Nothing was too much trouble and he provided all information with clarity. Often when calling companies you speak to someone that clearly doesn't want to be there but he did not give this impression at all - if all customer service people were like this it would be much easier to get issues resolved.
