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I spoke to Mark on the broadband team today. As this is public, I wont share my personal circumstances but he was so kind, attentive, listened to my issues and helped me massively.
Thank you Mark. You are a credit to the team. He clearly wished to provide great service rather than locking me into a contract which would not have been suitable for me at this time.
I would like recognition to go to him.
Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.