I cannot praise Catherine more. I had to speak to several people once my new Sky box was delivered and installed but one of the problems continued. This staff member was patient and listened to our concerns and took the appropriate steps to rectify the problem instead of reading from a prepared script with no deviation. This lady is a shining example of how customer service should be and those who I spoke to previously need to aspire to her standard. She even laughed at the green screen incident. This lady needs commended and rewarded by her line management if not by Sky senior management.
