Re: Cancellations Phil - Status changed to: Mission Accomplished

I have had a rough week of fibre speeds; advisors going to phone back and don't.  Saturday 8am managed to eventually through to tech team who were fab and then to Phil in cancellations; was so kind and thoughtful for all of the hassle I had been been; promised to phone back Tuesday; I was reluctant to happen after let down sooooo many times! I got a surprising call from Phil, between him and his manager they had both gone out of there way to reassure me; support me everywhere they could; and he especially deserves to be recognised for all of his help; support and going to extra mile to help me!   

sure we thank people every time for work people do; but as a mother of a disabled child who cannot talk and understand why something isn't working; trying to explain can be quite hard, but Phil went out to help my family; which allowed me to support my child more and she was able to understand without sadness or stress! 

thank you Phil; I hope you get promoted or get a reward for all your hard work...! 

3 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished
 

Hi @Freesomstar 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 

 

Thanks

 

Kirsty

Community Manager 

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