Following months and months of connectivity issues between the SKY mini boxes and the SKY Q box I had lost all confidence in SKY, its products and customer services.
However, on the most recent visit of the absolutely amazing engineer, Shequan Cain, not only did she demonstrate exemplary interpersonal skills, escially effective listening, she demonstarted a level of technical knowledge and problem solving skills that no previous engineer had delivered, yet alone demonstrated.
Her problem solving skills resolved the issues and it was clearly explained to us how to initially address any future connectivity issues, should they occur, before contacting SKY.
Her bubbly nature and infectious laugh made it all more of a pleasure to meet her. Shequan understood the importance of Customer Service, Standards and Delivery and was an ambassador for SKY.
It was a pleasure to have met you Shequan.
