Discussion topic: update
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Message posted on 27 Mar 2026 08:58 AM
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update
On recomendation from Apple i bought a new pad, used the Cloud to tranfer and now can't open FB or Messenger apps on it. I spont an hour and a half with Apple support in which all tests were carried out and his conclusion was it must be the ISP . I have what he did on an email.
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Message posted on 27 Mar 2026 10:08 AM
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Re: update
@sokamundo is Sky your ISP, then?
Message posted on 27 Mar 2026 10:13 AM
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Re: update
I presume Sky is your ISP which is why you have posted here because if it is then check your broadband shield settings as it might need lowering.
You can do this via the MySky app or online here:
https://www.sky.com/myaccount/bb-and-talk/broadband-shield
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 27 Mar 2026 10:26 AM
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Re: update
Thanks that what the chap from Apple said
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