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This message was authored by: Doris11

accessing the my sky app

I have downloaded the my sky app from the play store. It allows me to enter my sign in details, sends me a code & then keeps repeating this step without going any further. Can anyone help please?


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This message was authored by: Doris11 Answer

Re: accessing the my sky app

That worked. Thanks for your time & patience

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This message was authored by: caesarome

Re: accessing the my sky app

Posted by a Superuser, not a Sky employee. Find out more

@Doris11 

So after you enter the code it dies t load up to your account ?

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This message was authored by: Doris11

Re: accessing the my sky app

No it seems to be stuck on that screen. It says I'm signed in but if you press the continue button it just goes back to the signon screen to repeat that step

This message was authored by: caesarome

Re: accessing the my sky app

Posted by a Superuser, not a Sky employee. Find out more

@Doris11 

What have you tried so far ?

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This message was authored by: Doris11

Re: accessing the my sky app

I didn't know what to try to be honest

This message was authored by: caesarome

Re: accessing the my sky app

Posted by a Superuser, not a Sky employee. Find out more

Have you tried deleting the app, rebooting your device then installing it again ?

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This message was authored by: Doris11 Answer

Re: accessing the my sky app

That worked. Thanks for your time & patience

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