Vip doesn't work

[Izzyjo]

Like others I can see with the same problem VIP on mobile doesn't work. Website says download app. App says go to website. I have made several chat contacts and was assured this was being fixed last week but have heard nothing.

[caesarome]

@Izzyjo 

What actual issue are you having, as the VIP section is in the menu bar at the bottom of the MySky app so what happens after you select it ?

[Izzyjo]

On the app it says go online to join  and ask (but nowhere to ask). Nothing about what there is available. Then on browser it says download app (which I have). When I did live chat last week I was told exactly the same circular response eg download app and it will be there. It isn't. There was nothing in any emails about how to join. Faq says it is automatically there. It isn't. Other faq says for mobile customers go onto browser. Which takes me back to browser (on phone and on laptop) both saying download app. I have reinstalled the app and no change 

[caesarome]

How long have you been a Sky mobile customer ?