Unable to make new orders through Mysky app or web

[Christo3574]

Hi.

For the past year I am unable to order anything new from either the My Sky app or from the web page. I have to find the number and get in to the hold queue for hours to speak to someone physical.

I have been told to delete and reinstall the app, to reset my user password and nothing works. This is all a little frustrating when you want to order something that should take less that a few minutes takes hours!

Anyone from Sky able to sort this out?

Thanks.

Christo.

[caesarome]

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@Christo3574 wrote:

For the past year I am unable to order anything new from either the My Sky app or from the web page. .

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What is happening when you try to place an order ?

[Christo3574]

Get a message just says "you can't order right now" and then a link box that says manage account. This has been the same for well over a year now. 

if I call, I can order no problem.

[caesarome]

@Christo3574 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Christo3574]

Thanks, that is great.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Tammy+C]

I also have the same issue. For over a year now. I rang up to upgrade broadband, after 2 hours, yes 2 hours, ready to complete order but the lady said her system crashed and can I phone back in the morning. Phoned back and still crashed. Eventually we arranged another call 4 days later, and guess what 35 mins on the phone, they couldn't process it again. I gave up and continued with the current broadband. Ever since then, its like the lady put a block on my account to not only stop me ordering broadband but other services such as phone upgrades, rolling data, accessories, tv packages. I'm finally due out of my contract next month and they want to increase price by 45%, which after 17years loyalty is not ideal. I can't begin to consider staying until these issues are fixed. Spoke to several people, who just don't seem to be bothered about fixing these. I spent 45 mins last Sunday on Chat to finally get some data from roll over to one of my 3 mobile accounts. I'm at a loss on what I can do?