14 Feb 2023 07:36 PM
I have tried to access the MySky app as normal but for some reason it is now saying "Your account is not authorised to access the MySky app". Nothing has changed so I have no idea why it won't let me log in? Can someone please help or fix this. Thanks
14 Feb 2023 08:34 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
15 Feb 2023 08:47 AM
Posted by a Sky employeeThank you for escalating this. We have sent Horse85 an invite to chat 🙂
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