Trouble signing in and not receiving a code

[Stacey2784]

I have changed my phone recently and now can't access my online account due to not receiving a code to my email address.

I know it is the right email address as I have have previous emails regarding products I have added etc.

It is frustrating as I cant log in to see bills, products etc.

I even tried logging in using a different email and received a code within seconds but this doesnt show me anything either and just says error on any page i look at so have no clue where to go from here

[caesarome]

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@Stacey2784 wrote:

I have changed my phone recently and now can't access my online account due to not receiving a code to my email address.

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If this is to do with two step verification the code is sent to your phone as a text message and not an email so when you set this up if you made a note of the recovery code select the "can't sign in with code" link and sign in with it to turn 2FA off so you can access your account.