Can’t sign into Super 6

[Andy03061]

pressing the link for the faq I'm still getting the same error 

[Ethanc1]

Hi, I believe I shut down my sky bet account a while ago thinking I was just doing it for summer however it seems I have shut it down indefinitely and I can't get into super six I was wondering if I could have my account re open again 

[argonaut56d]

Am in a mini league with friends, but most of us in that league have not been able to get in the last 2 days! Keep getting the 'we are having technical issues' message every time I try. 

And most of those that can't get in are using an iPhone, Android users seem to be able to get in? 

[argonaut56d]

Just tried on PC and logged in fine. They must of broken the app in the recent update.

[caesarome]

@Ethanc1 

As we are customers here you will have to use the contact us options for the Sky website to contact them about your account.

[C0LINC0WIE69]

My super 6 account is saying play paused

[caesarome · Accepted solution]

@C0LINC0WIE69 

[JR69]

In exactly the same situation 

Contacted SKY via email and CHAT and they just kept telling me there was a Tech issue they were working on.  Then they said add a credit card and account would be activated. They can't seem to understand I've been using Super6 for 3 years and now this happens. I won't be adding my credit card

[CycleOvertheHill]

Same advice given to me because my account has suddenly become suspended.  

If there is an issue at their end maybe put a status message on your stupid chatbot rather than have people wait for an hour or so to have somebody give inconsistent advice (add a card) and then say actually it's their technical issue.  And to rub salt into the wound they've emailed me and sent me a notification to remind me to put my scores in even though my account is still "suspended" 😡

[JR69]

 

[JR69]

Mine working after contacting them on Facebook messenger and they found a flag set on my account

[CycleOvertheHill]

I tried again earlier and they still insisted it was a system issue on their side despite my family all being able to sign in 🤷‍♂️

[JR69]

That's exactly what they told me on CHAT. They also said I needed to add a credit  / debit card to unlock account. Told them I'm only using Super6 and is free.

• Not till I used Facebook messenger and got through to someone this morning did they tell me  a flag had been set preventing me from logging in. Insist they check your account for any flags

[JR69]

Just an observation but when I couldn't log in the Remember me tick box was not available. Since they found the flag issue the Remember me tick box is now there.

 

[Shaggyek4]

Bit of thread revival, my SS6 won't let me log in now either, account has been suspended for no reason? Are people having the same issue? I don't bet anymore just purely us SS6 as I'm in a league with some pals, they say the relevant team are working to sort the issue out this is almost 48hrs ago?