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Discussion topic: Sky+ is linked to an old inaccessible Discovery plus account

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Avatar for bunkerhill1864
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This message was authored by: bunkerhill1864

Message posted on ‎17 May 2025 03:34 PM

Sky+ is linked to an old inaccessible Discovery plus account

Neither sky nor discovery phone support has been able to assist. Sky say the issue is on discovery's side. Discovery say the issue is likely that we are using an old email/account (that I no longer have access to). What is the solution? Can sky not just remove the existing link so that we can start from scratch and link to a new Discovery account?
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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎17 May 2025 03:38 PM

Re: Sky+ is linked to an old inaccessible Discovery plus account

Posted by a Superuser, not a Sky employee. Find out more

Sky+ does not have access to ANY apps, including Discovery Plus, so I'm confused by your issue

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎17 May 2025 04:35 PM

Re: Sky+ is linked to an old inaccessible Discovery plus account

Posted by a Superuser, not a Sky employee. Find out more

@bunkerhill1864 

If you are getting nowhere with either can you not just use a different email address to sign up to a new Discovery Plus account with as that seems to be the easiest option.

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