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Discussion topic: Sky app

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Avatar for Foxy06
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This message was authored by: Foxy06

Message posted on ‎04 Aug 2024 03:14 PM

Sky app

Hello, 

new to sky - trying to get my VIP rewards via the app, but it keeps saying to download the app but i am on the app? 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎04 Aug 2024 03:37 PM

Re: Sky app

Posted by a Superuser, not a Sky employee. Find out more

@Foxy06  The app in question is the my sky app for mobile devices such as phone and tablets only 

 

so are you using the right app on an appropriate device 


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This message was authored by: Foxy06

Message posted on ‎04 Aug 2024 03:43 PM

Re: Sky app

Hello, 

 

I am using it on my mobile phone only. 

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This message was authored by: caesarome

Message posted on ‎04 Aug 2024 04:06 PM

Re: Sky app

Posted by a Superuser, not a Sky employee. Find out more

If you have downloaded the MySky app and logged into it then you should see the VIP section at the bottom right as it is there you need to go.

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This message was authored by: Foxy06

Message posted on ‎04 Aug 2024 04:10 PM

Re: Sky app

Yes I realise that. 
when I click on the link, it then takes me to download the app - even when the app already downloaded 🤦🏻‍♀️

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This message was authored by: caesarome

Message posted on ‎04 Aug 2024 04:15 PM

Re: Sky app

Posted by a Superuser, not a Sky employee. Find out more

Try deleting then installing the MySky app again.

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