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Discussion topic: Sky app won't recognise my postcode

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This message was authored by: YS14

Sky app won't recognise my postcode

I can't log into Sky app or the website - it asks for my postcode then generates an error message. Email and password are accepted.  I just go round in a loop back to the postcode screen and get the error again.  I want to log in to check my bill as this is more than has been quoted. 

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This message was authored by: caesarome

Re: Sky app won't recognise my postcode

Posted by a Superuser, not a Sky employee. Find out more

@YS14 

Have you tried entering your postcode using upper case letting and with and without a gap ?

 

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