Sky app does not show my tv and broadband details

[Elmina75]

Hi I have noticed for the past week that when I go into my Sky app it only shows my mobile devices but not my tv /broadband packages it doesn't even show it in the billing. I rang Sky they told me it should be fixed within a day but  3 days later it is still the same. Can anyone help? 

[caesarome]

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@Elmina75 wrote:

I rang Sky they told me it should be fixed within a day 

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That appears to be something they will say when they do not know how to fix an issue such as this.

Have you linked your TV/Broadband account to the same primary Sky ID that your mobile account should be linked to as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services