Sky VIP Ballot - Email already registered

[Dan+Bate]

Hi

when I try and enter a ballot for any event I get directed to a registration screen. When I enter my details it says my email address is already registered. 

 

 

please can someone help and explain how I enter the ballots. 

[caesarome]

@Dan+Bate 

Do you have an alternative email address that you can use ?

[Dan+Bate]

Hi

i don't have another email address. Surely I should be able to use my email address. 

thanks 

[caesarome]

@Dan+Bate 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Dan+Bate.