25 Nov 2024 10:08 AM
About 1 week ago when using my Sky Sports app on my IPHONE, I started getting a cookies pop up requesting that I accept all/except essential only/decline. However, despite selecting my option and clicking save and exit, it continues to ask me every single time I click an article/story on the app.
I have tried a numbers of things within the settings, but I just can't fix it. Please can anybody help?
25 Nov 2024 03:13 PM
Hi Stuart127,
I've had exactly the same. I only accept essential cookies but about a week ago, every time I opened an article I was asked for my preferences. All I did was delete the app and reinstall it. Seems to have sorted the problem.
25 Nov 2024 10:15 AM
Posted by a Superuser, not a Sky employee. Find out moreWhat have you tried ?
25 Nov 2024 10:21 AM
I have tried blocking cookies from 3rd parties and blocking cookies altogether, but I still get the pop ups. Like I said, it just started last week, I know from time to time you do recieve these requests, but it shouldn't be everytime you click on a story.
25 Nov 2024 10:28 AM
Posted by a Superuser, not a Sky employee. Find out moreTry clearing all your cookies then reboot the device. You will need to have cookies enabled otherwise this popip will still keep appearing as it is a cookie that will store your preference to all/essential message on the device so that the message shouldn't appear again.
25 Nov 2024 10:48 AM
Tried all the above but I am still getting pop ups, cookies switched on, cookies cleared and rebooted IPHONE.
25 Nov 2024 11:55 AM
Posted by a Superuser, not a Sky employee. Find out moreAll I can suggest is to send an email to Sky apps team to askthem if they have any suggestions, this is their email address - apps@sky.uk
25 Nov 2024 11:57 AM
Thank you so much for your help, I will send them an email.
25 Nov 2024 03:13 PM
Hi Stuart127,
I've had exactly the same. I only accept essential cookies but about a week ago, every time I opened an article I was asked for my preferences. All I did was delete the app and reinstall it. Seems to have sorted the problem.
25 Nov 2024 03:23 PM
Hello Kaja,
I have just tried this and it's worked, thank you very much for your help.
Regards
Stuart
04 Dec 2024 08:13 PM
Worked a treat kaja.
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