Setting up two step verification, but I am not receiving the SMS code

[kenrubotham]

Hi all,

I have been trying to set up two-step verification on my Sky ID account. It attempts to send the SMS code to my mobile number but it never arrives on my device, no matter how many retries I have attempted over multiple days. As part of my own troubleshooting, I have verified that the phone number recorded under my Sky ID is correct, as well as the number the two-step verification prompt is using to send the code to. I have also chosen the "change number" option and inputted my phone number there manually.

To rule out my device and SIM, I have inserted my SIM in to a new handset which has been factory reset, to rule out any spam blockers in the phone's SMS app.

I have also initated 2FA prompts from other services I use, and they have all been sent to me via SMS successfully.

I have an Irish phone number and I am based in the Republic of Ireland. Any assistance you could provide would be greatly appreciated.

Kind regards,

Ken

[caesarome]

I'm afraid we are all customers here so it might be worth talking to your phone's network provider about this.