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Discussion topic: Recovery code

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Avatar for PAY
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This message was authored by: PAY

Message posted on ‎30 May 2026 03:41 PM

Recovery code

Trying to update 2FA but the mobile number ending is wrong as mobile has been updated. Mobile is correct under Account settings. Unfortunately the numbers on the recovery code being sent too, is my old mobile. How do I get my new mobile number to be shown. As I am unable to generate a new recovery code.

Screenshot 2026-05-30 at 15.30.01.png

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎30 May 2026 04:33 PM

Re: Recovery code

Posted by a Superuser, not a Sky employee. Find out more

@PAY 
Have you tried the "recover your details online" link as shown in your image. ?

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