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Discussion topic: Re: Login stuck at postcode

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This message was authored by Cara18 This message was authored by: Cara18

Re: Login stuck at postcode

I've the very same problem deleted the app and downloaded it again still won't go by the postcode bit please help


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Login stuck at postcode

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Cara18  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by caesarome This message was authored by: caesarome

Re: Login stuck at postcode

Posted by a Superuser, not a Sky employee. Find out more

@Cara18 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Login stuck at postcode

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Cara18  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by PARKERASOUND This message was authored by: PARKERASOUND

Re: Login stuck at postcode

I am also having issues with signing an agreement due to it not accepting my postcode.

This message was authored by caesarome This message was authored by: caesarome

Re: Login stuck at postcode

Posted by a Superuser, not a Sky employee. Find out more

@PARKERASOUND 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Login stuck at postcode

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @PARKERASOUND.

Thanks
Tom
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