This discussion topic has been answered Discussion topic: Re: Login stuck at postcode
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Message posted on ‎09 Jul 2024 04:28 PM
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I've the very same problem deleted the app and downloaded it again still won't go by the postcode bit please help
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Message posted on ‎09 Jul 2024 04:49 PM
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Thanks for escalating this. We’ve sent @Cara18 an invite to chat.
Lisa - Sky Tech Team Expert
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Message posted on ‎09 Jul 2024 04:47 PM
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Re: Login stuck at postcode
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on ‎09 Jul 2024 04:49 PM
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Thanks for escalating this. We’ve sent @Cara18 an invite to chat.
Lisa - Sky Tech Team Expert
Message posted on ‎11 Jul 2024 02:42 PM
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Re: Login stuck at postcode
I am also having issues with signing an agreement due to it not accepting my postcode.
Message posted on ‎11 Jul 2024 04:05 PM
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Re: Login stuck at postcode
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on ‎11 Jul 2024 04:06 PM
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Re: Login stuck at postcode
Thanks for escalating. We've sent an invite to @PARKERASOUND.
Tom
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