Problems logging in to the mysky app

[1stLolly]

Customer having issues logging into on Line Sky account 

CRf was sent to update details 

removed email from IDM 

tried different email addresses

customer used different browsers , different wifi's data

cleared cookies, checked pop up blockers  used different devices 

when attemptint to log in requests Post code = then gets message please try later 

updated address through home move senario 

still having issues when attemptint to log in requests Post code = then gets message please try later 

unsure what else we can try ,Please give some help on this one 

[_Claire]

Hi @1stLolly I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141