MySky app login issue

[davidjca]

Hello, I get a message saying my account is not authorised to access the MySky app. I see there is a previous thread on this but have tried reinstalling the app and still hit the same problem. 

[caesarome]

@davidjca 

Are you using a VPN ?

Has it worked previously ?

Are you the account holder ?

Can you view your bill here when using the same login details:

https://www.sky.com/bill/tv-broadband-talk

[davidjca]

Not using VPN

Yes, has worked before

Can access mysky via browser

Am account holder 

[caesarome]

@davidjca 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[J_ham]

Thanks @caesarome  for escalating this. We’ve sent @davidjca  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[davidjca]

Still no fix even after being escalated to the Sky team

[_Claire]

Hi @davidjca I'm sorry to see this is still ongoing for you. Our chat is still open whenever you're ready, and we'd be more than happy to pick things back up.

[davidjca]

Thanks Claire, but chat isn't working. Different adviser each time and asking same questions but no fix...