0

Discussion topic: Online EPG is glitchy

Reply
This message was authored by merv60 This message was authored by: merv60

Online EPG is glitchy

  For the last 2 days, the online EPG has been glitchy. It's a bit difficult to describe but it seems to be running slower than usual. As I scroll across or down there is a lag of a few seconds before the information is shown & it gets worse the longer I use the guide. I managed to take a couple of screenshots so you can see what I mean, I was able to capture the moments the lag happens.

  On another note, whilst I'm here, there has been another issue going on for a couple of months. When I select a programme & choose to record it I get an error message ( it literally says Error, that's all ) & the information doesn't go to my Sky Q box.

  If someone from IT could have a look at these issues it would be appreciated.

  I am using an Acer Chromebook.

  Screenshot 2023-07-05 13.39.50.pngScreenshot 2023-07-05 13.39.21.png

Reply

All Replies

merv60
Topic Author
This message was authored by merv60 This message was authored by: merv60

Re: Online EPG is glitchy

  This issue hasn't been resolved, it makes using the online EPG quite annoying as I have to go through it very slowly. It simply doesn't scroll smoothly as it should, it keeps juddering instead. Usually, when I mention an issue with the online EPG on here it does get resolved fairly quickly. It would be nice if it could be done again. Thanks.

merv60
Topic Author
This message was authored by merv60 This message was authored by: merv60

Re: Online EPG is glitchy

  It's working better now, so if someone was responsible for this, then thank you.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion