Netflix through SKY

[Jasmine33]

Hi,

I have Netfix through SKY but on SKY go on my mobile + ipad it is not available. I have deleted the SKY app + downloaded it again but still no Netflix. Is it not possible on SKY go? 
Thank you so much

[caesarome]

@Jasmine33 

As you have discovered Netflix isn't available via Sky Go so you need use their own app and sign in with your Sky username and password.

[Jasmine33]

Hi and thanks for replying. I rang SKY and they told me to change my password as Netflix would not accept it but after changing password Netflix will still not allow me to sign in.

[caesarome]

What TV package do you subscribe to as the basic one with Netflix access it the Ultimate one as this allows you to watch Netflix on two devices so have you signed into the Netflix app via Sky Q ?

[Jasmine33]

Hi Caesarome,

I was told my SKY to download the Netflix app and sign in using my SKY go password.

I can get Nerflx ok on my TV and one other TV 

thank you so much

[MarkGoldsmith]

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@Jasmine33 wrote:

Hi Caesarome,

I was told my SKY to download the Netflix app and sign in using my SKY go password.

I can get Nerflx ok on my TV and one other TV 

thank you so much

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@Jasmine33 that advise from Sky is incorrect unfortunately. Your Sky login details and your Netflix login details are completely separate and Sky have no control over your netflix accounts ( aside from the fact that when Netflix is linked to Sky, Sky take over the billign of the account, so you pay Sky and Sky pay Netflix essentially).