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Discussion topic: Mysky verification email not received

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DanIV
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This message was authored by DanIV This message was authored by: DanIV

Mysky verification email not received

‎05 Sep 2024 11:14 AM

Hi

I'm new to the service, have placed my order and told to track via the mysky app. Enter email and password in app. It says verification code sent by email. I check inbox and junk folders 

No email received 

Deleted app. Tried again. Same result

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caesarome
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Superuser
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Re: Mysky verification email not received

‎05 Sep 2024 11:54 AM

Posted by a Superuser, not a Sky employee. Find out more

The email address this should be sent to if the one you have used as a communication address so if it is different from your login one then I would check that email account.

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DanIV
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Re: Mysky verification email not received

‎05 Sep 2024 12:06 PM

Hi. Yes it is the same email address

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