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Discussion topic: Mysky app login won’t remember me and keeps reloading

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This message was authored by RJL67 This message was authored by: RJL67

Mysky app login won’t remember me and keeps reloading

Can anyone suggest a solution please?

Iphone XS, but religiously kept updated. 
Every time I load the app I have to fill in my full email address and password, but pressing CONTINUE repeatedly reloads the login page. Should the app retain my login credentials or is this the same for everyone?

Also it says emailing a 6 digit verification code but that often doesn't appear. 

I don't know if it's the app or me, but it's frustrating. 

many thanks 

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This message was authored by caesarome This message was authored by: caesarome

Re: Mysky app login won’t remember me and keeps reloading

Posted by a Superuser, not a Sky employee. Find out more

The app should remember your login details so if the app itself the latest version so have you checked for any updates to it ?

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