MySky app not working

[BettyBoo70]

It's been 4 weeks since trying to accessing MySky just tells me my account is not authorised to accept it. 

Several phone calls to various departments, still not working. 

One and a half hours this morning on the phone,spoke to four different agents,finally cut off.

Very frustrating!!

[-Heather-]

Hi @BettyBoo70, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141