My sky app

[Lynne583]

Can not access My Sky App Have

Its says it needs a 2 Step verification, get a 6 digit code, then get a message saying , Your account is not authorised to access the my  sky app. I've had this app for years, then suddenly it won't work.

Have contacted Sky, spent 2 days being passed to 11 different people to no avail. 
Have tried again today and again was passed to different people.  I'm at my wits end. I would like to speak to someone who knows what what they are talking about , not holding my breath 

[philip1956 · Accepted solution]

I have had the same issue with the MySky app for 4 months.  I made a formal complaint on 9th September.  Had an automated reply but heard nothing since.  The customer service from Sky is absolutely awful. I was also passed from person to person but all they do is follow a checklist on their screen and after that have no idea on how to resolve the problem.  Getting hold of someone who knows anything about how to put this right is not possible - it is so poor!  
I suggest you also make a formal complaint via Skys complaints procedure but as you say ' don't hold your breath' as they will do nothing about it!
Good luck!!

[Annie+UK]

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form