My sky app with glass

[Sarah+Br]

My sky app won't now work after I got sky glass. It asks for my postcode then the direct debit or card I used to purchase sku glass... it's on subscription? 
anyway the app wont let me log in and it tells me it's them not me. However I have put in correct credentials. 
please help! Ps I have deleted app several times and restarted my iPhone. It also does it on website . 

[caesarome]

@Sarah+Br 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Thanks for chatting to us Sarah+Br. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks