My Sky app not connecting

[Gill2112]

My Sky app is not working,

I have uninstalled the app, cleared cache etc but it keeps taking me to the 'lets find you' page and sticking on the postcode input. I also can't access any information on the Web page as it says I am not 'allowed' to access the content.

this is very frustrating, and having spoken with a member of the team it is still unresolved. Any help would be appreciated. 

[SuperMatt]

Hello, @Gill2112. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141