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Discussion topic: My Sky Not authorised

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This message was authored by sarah+tets This message was authored by: sarah+tets

My Sky Not authorised

Both ,myself and with are unable to log on to the My Sky App on either of our phone. One android and the other Apple.  We Both get Your account is not authorised to access the My Skt App. This is very frustating now as can no longer access Sky Vip . Diamond members with 23 years loyalty.

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This message was authored by caesarome This message was authored by: caesarome

Re: My Sky Not authorised

Posted by a Superuser, not a Sky employee. Find out more

@sarah+tets 

I take it during those 23 years that you never left then came back to Sky ?

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sarah+tets
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This message was authored by sarah+tets This message was authored by: sarah+tets

Re: My Sky Not authorised

No we have never left just seems strange that neither phone can acccess the App. 

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky Not authorised

Posted by a Superuser, not a Sky employee. Find out more

Would you like Skys messaging team to contact you via here about this ?

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sarah+tets
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This message was authored by sarah+tets This message was authored by: sarah+tets

Re: My Sky Not authorised

Yes please 

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky Not authorised

Posted by a Superuser, not a Sky employee. Find out more

@sarah+tets 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: My Sky Not authorised

Posted by a Sky employee

Thanks for escalating this. We’ve sent @sarah+tets an invite to chat.

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