I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

[Anonymous]

Cannot access my sky rewards 

[caesarome]

@Anonymous 

What is the error and can you access the rest of the MySky app ok including your bill ?

[Anonymous]

It's just saying there is an error loading my rewards. Yes I can access everything else OK. Does anyone have an email address to contact sky?

[caesarome]

There is no email address but if you would like we could ask Sky's messaging team to contact you via here, if you then you need to respond to the chat within 48 hours so let us know if you would like them to contact you about this via here ?

[Anonymous]

Yes that would be great. Thanks 

[caesarome]

@Anonymous 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Anonymous.

[Anonymous]

Issue not resolved via direct chat. Can another sky employee set up new chat to resolve query

[Jynxy]

Hi,

What is the issue, us super users maybe able to help or point you in the right direction.

[Highlinder]

@Anonymous  This is the broadband board your issue is with Sky rewards from the looks of other posts. Have you asked on that thread for the issue to be re-eascalated?

[Anonymous]

Thank you. How do I escalate?

[cookiemonsteruk]

@Anonymous 

I have merged your new post wijh your original post.  We have to wait 10 minutes before re escalating

[cookiemonsteruk]

@Anonymous 

Pleaste remain logged into the forum using a chrome browses

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[caesarome]

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@Anonymous wrote:

Issue not resolved via direct chat.

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What were you told on the chat ?

[Lisa-P1987]

Hi there, looks like you do already have an open chat with our team 🙂