My Sky Mobile App

[frankya]

I opened  the Sky VIP app on my moblie phone to find a screen which read "track your order". It had a blue instruction box which read "turn on notifications".  I am not waiting for any deliveries. I tried several times to re-open the app but the same message kept appearing. I rang sky and was advised to uninstall app and re-install. Same problem occured. I finished the call with Sky as I was getting no-where. I turned my mobile off completely and then re-started my mobile and re-installed Myskyapp. The same problem appeared on the screen. I am loathe to "turn on notifications" in case my phone has been hacked. Has anyone else had this problem or can give me some advise. 

[caesarome]

@frankya 

Does anything appear here for you:

https://www.sky.com/ordertracking

[frankya]

@caesarome 

Thank you for your assistance . I have checked the link but it states no orders in progress. My husband successfully downloaded the app to his mobile phone, I have tried  to reinstall the app again on my mobile phone but have been unsuccessful. Do you have any further advice.

[caesarome]

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@frankya wrote:

I opened  the Sky VIP app on my moblie phone to find a screen which read "track your order" 

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So to be clear each time you install the app all you see is the track my order screen and nothing else ?

[frankya]

@caesarome 

Yes that is correct.

[caesarome]

What device are using and what is the operating system it is running ?

[frankya]

@caesarome

The mobile phone is a Samsung A52 5g and the operating system is android 13.

[caesarome · Accepted solution]

All I can suggest is to email the apps team at Sky to see if they have any idea, this is their email address so give them as much details as possible like the make and model of the phone and the operating system it is running:

apps@sky.uk

[frankya]

@caesarome 

Many thanks for the info and your help.