07 Feb 2023 03:34 PM
I opened the Sky VIP app on my moblie phone to find a screen which read "track your order". It had a blue instruction box which read "turn on notifications". I am not waiting for any deliveries. I tried several times to re-open the app but the same message kept appearing. I rang sky and was advised to uninstall app and re-install. Same problem occured. I finished the call with Sky as I was getting no-where. I turned my mobile off completely and then re-started my mobile and re-installed Myskyapp. The same problem appeared on the screen. I am loathe to "turn on notifications" in case my phone has been hacked. Has anyone else had this problem or can give me some advise.
08 Feb 2023 03:39 PM
Posted by a Superuser, not a Sky employee. Find out moreAll I can suggest is to email the apps team at Sky to see if they have any idea, this is their email address so give them as much details as possible like the make and model of the phone and the operating system it is running:
apps@sky.uk
07 Feb 2023 03:45 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes anything appear here for you:
https://www.sky.com/ordertracking
07 Feb 2023 11:00 PM
Thank you for your assistance . I have checked the link but it states no orders in progress. My husband successfully downloaded the app to his mobile phone, I have tried to reinstall the app again on my mobile phone but have been unsuccessful. Do you have any further advice.
08 Feb 2023 06:33 AM
Posted by a Superuser, not a Sky employee. Find out more
@frankya wrote:
I opened the Sky VIP app on my moblie phone to find a screen which read "track your order"
So to be clear each time you install the app all you see is the track my order screen and nothing else ?
08 Feb 2023 10:43 AM
Yes that is correct.
08 Feb 2023 01:21 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat device are using and what is the operating system it is running ?
08 Feb 2023 02:15 PM
The mobile phone is a Samsung A52 5g and the operating system is android 13.
08 Feb 2023 03:39 PM
Posted by a Superuser, not a Sky employee. Find out moreAll I can suggest is to email the apps team at Sky to see if they have any idea, this is their email address so give them as much details as possible like the make and model of the phone and the operating system it is running:
apps@sky.uk
08 Feb 2023 03:46 PM
Many thanks for the info and your help.
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