Discussion topic: Mobile app

This message was authored by: Rhian6 · ‎18 Apr 2024

I got logged out of my sky account via the app and when I managed to get back in, I cannot link my existing account

This message was authored by: caesarome · ‎18 Apr 2024

If the account was already linked before you got logged out then you shouldn't need to link it again so what is happening when you log back ino the app ?

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This message was authored by: Rhian6 · ‎18 Apr 2024

Thank you for your reply, it takes me to thdd ed account but with none of my information held on it

This message was authored by: caesarome · ‎18 Apr 2024

You could try linking again:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If this doesn't work let us know via here as we can get Sky's messaging team to contact via here about this if you want.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Mobile app

Mobile app

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