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Discussion topic: MYsky keeps asking for a UK postcode

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This message was authored by: TrishG1

Message posted on ‎27 Sep 2026 02:18 PM

MYsky keeps asking for a UK postcode

I'm in Ireland and my Sky ID is set to Ireland, but My Sky still asks for a UK postcode. My Eircode is rejected. I'm unable to get through to a person on the Irish phone number. Please escalate this to the Ireland support team and help me resolve it. 

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This message was authored by: caesarome

Message posted on ‎27 Sep 2026 04:17 PM

Re: MYsky keeps asking for a UK postcode

Posted by a Superuser, not a Sky employee. Find out more

@TrishG1 

We can not escalate to an Ireland support team I'm afraid.

 

Have you made sure the Ireland flag is showing on your account ?

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This message was authored by: TrishG1

Message posted on ‎27 Sep 2026 07:18 PM

Re: MYsky keeps asking for a UK postcode

Yes Ive done this! It wont let me in without entering a postcode and keeps asking for a UK one. I've tried deleting and reinstalling app.. I'll ring customer care tomorrow 

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