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Discussion topic: Issues entering VIP competitions

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This message was authored by: Lilaboc12

Message posted on ‎22 Nov 2025 08:39 AM

Issues entering VIP competitions

When I try to enter competitions on the VIP app it tells me my email is already registered when I haven't entered that competition before so it doesn't let me enter. How do I correct this?
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎22 Nov 2025 09:27 AM

Re: Issues entering VIP competitions

Posted by a Superuser, not a Sky employee. Find out more

@Lilaboc12 

Try using any other email address so you can get to the next page then change it back to your usual email before submitting.

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This message was authored by: Lilaboc12

Message posted on ‎25 Nov 2025 08:21 PM

Re: Issues entering VIP competitions

Thanks I tried this but had no option to change back to my original email address. I have  asked sky to look in to it and they responded by saying they have changed my account settings so will see whether the issue is resolved when I enter the next competition 

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