How to make a complaint to Sky via email. The webform isn't loading ? Anyone got an email address?

[MaryKate123]

Ok, I have seen this before but no real answer- hopefully someone has an email address to contact sky complaints.  I have tried different browsers, clearing my cache but the complaints form on the website just hangs.  I have also tried their social media-  no help whatsoever!  I have seen many people complaining about the same issue so assume it is ongoing.  I don't want to spend the day on hold on the phone line and I have a number of problems that I would like to bring to their attention and I don't think the call centre is the best option.  Has anyone successfully emailed sky to complain...and if so any chance you can provide me with the email address?

[GD1 · Accepted solution]

@MaryKate123  I have accessed the email option here https://www.sky.com/help/articles/how-to-make-a-complaint

Have you tried clearing your browsers cache?

[MaryKate123]

yes I have tried that thanks

[GD1]

@MaryKate123 I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

[Skull+Treaty]

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@MaryKate123 wrote:

yes I have tried that thanks

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Perhaps use a browser in "private or incognito" mode, see if that works?

[MaryKate123]

Thanks - just tried.....no  it didnt work 😞

[MaryKate123]

Thank you....fingers crossed 

[caesarome]

Does this direct link work:

https://www.sky.com/help/complaints

[MaryKate123]

thanks but no - this is the page that just keeps hanging.  I have seen a lot of people complaining about this on twitter etc, so think it isn't just me.    Guessing nobody has an email address ....gives me the feeling sky don't want to have feedback unless it is related to sales or an upgrade.  I will keep trying.

[Mark39]

@MaryKate123 you could always write to Sky - probably the best way anyway to raise a formal complaint. There's no email address specifically for complaints.

[Lisa-P1987]

Update - We spoke to the customer but they have not read our message. 

The info provided was the same as the forum members have provided. 

[StacyD1111]

Hi, I have the same issue and have tried different browsers and clearing the cache.  Does anyone actually have an email address?

[Mark39]

@StacyD1111 see the previous replies.

Edited to clarify: there's no direct email link. The link posted earlier in the thread opens a complaints form to send directly to Sky.

[StacyD1111]

This is the page that just hangs and nothing ever comes up.  I have enabled cookies, pop ups, java script and nearly everything I could find and it still wont load.  Does anyone know of any other way other then holding on the phone for hours to log a complaint?

[Annie+UK]

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form