Discovery plus error

[ElaineH12]

I am trying to view live sport on Discovery plus (through Sky) on my PC.

The download "wheel" simply spins continuously and error 1K-0033 comes up.

Does anyone know what this signifies and how I resolve it? <:(

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you ElaineH12 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[ElaineH12]

Please post the solution so everyone can view it and get the benefit.