Can’t access my sky app

[Charles+Pearce]

Trying to access my sky app it won't let me log in says not authorised 

[caesarome]

Are you a new customer to Sky ?

Or are you a returning customer who has been away for a year ir more ?

Or are you neither of these and have been with Sky for a while ?

[Charles+Pearce]

No been with sky for years says my account is not authorised to use sky app

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Charles+Pearce  an invite to chat.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.