Can’t Access my Sky Rewards or Exrtas

[Deanothe+Beano]

I've been trying to access my rewards as I have been sent some Tesco vouchers by Sky however I get the following error message each time...I've been trying for a number of weeks...can anyone help please? 

Whoops, there's been an

error

Sorry but we are having technical difficulties.

Unfortunately, we have not been able to process your request.

Return to Rewards and Extras

[caesarome]

Do you see the same error if you use a different web browser or device ?

[Deanothe+Beano]

It's still showing the same error unfortunately 

[caesarome]

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Deanothe+Beano  an invite to chat.

[kt491]

I'm having the exact same issue on my account - was given Tesco vouchers but can't access them - same error message. Please could someone escalate this for me?

Many thanks

[caesarome]

@kt491 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @kt491 to chat.

[kt491]

Thank you 🙂

[NealC]

I have the saaame message I was offered sky store credit after complaining about the football match I was watching cutting out for the last 7 minutes leaving me not knowing who one.

Now I get the same whoops message as others have received.

Can anyone explain or escalate please.