Accessing VIP Sky Rewards

[Sue+Hollister]

Having easily accessed My Sky VIP rewards in the past I have not been able to access  VIP rewards for weeks and I am a Platinum customer. I do not know what has changed to make this happen. 

[63johnw · Accepted solution]

Hi @Sue+Hollister  have you tried deleting the app, restarting your phone then reinstalling the app ? If that doesn't work give sky a call on 150 for help. 

[Sue+Hollister]

Thank you so much; I'll give it a go. 

[Sue+Hollister]

Thank you; this worked first time. 

[GarryKennedy]

My issue is the same - "Whoops -= there's been an error" - but its been looked this for the past 6 weeks online..

Any help in resolving - my lady is give it me grief on Cinema tickets 😖

[caesarome]

@GarryKennedy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent GarryKennedy  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Rassy123]

Hi I have to keep reinstalling the app every week to get the reward but even then it doesn't appear for a few days, or at all, until I reinstall again.  Also, I called on 15 Oct about Sky cinema tickets and they said I wouldn't get them but they'd email me 2 complimentary tickets. They didn't arrive so I called again and they promised to call back/send the tickets but didn't. Thanks.

[GarryKennedy]

Folks

have loaded reloaded and called Sky on this issue for 3 years now and I'm more than teed off that it's not fixed by SKY ..

Garry

[GarryKennedy]

Hey ...!!!!

just tried again - and it WORKS ..!!

thanks

Garry