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Discussion topic: Access denied

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Avatar for Nfletch
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This message was authored by: Nfletch

Message posted on ‎26 Sep 2026 10:18 PM

Access denied

I have been trying to upgrade my phone through the website and the app and everytime I add to basket it goes to an access denied page with an error message

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎26 Sep 2026 10:29 PM

Re: Access denied

Posted by a Superuser, not a Sky employee. Find out more

@Nfletch 

If you are not using anything like a VPN or the private relay function if you are using an iphone where both will need disabling then you will have to call Sky to get your order placed.

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