Access Denied on Sky Sports App

[Dutchmaninengland]

I managed to log in to Sky Sports on my phone. I subsequently logged out and closed the app. I then installed the same app on my ipad but when I try to log in it says Access denied. I am on the same wifi network, not logged in on other devices and both iphone and ipad are on the latest iOS version. Why is this? I am hoping to use the ipad for driver camera views during F1 races. Thx for the help. Bert

[caesarome]

@Dutchmaninengland 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Dutchmaninengland.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.